Energy Assistance

If you are having difficulty paying your bill, please call Connexus Energy at 763.323.2650 to discuss options. We offer payment arrangements as well as budget billing to help overcome peaks and valleys in cost.

There may be other resources for you through your local community agency. Generally, the county you live in will have energy assistance available to income eligible households to assist in paying heating and energy costs. Eligibility is generally based on household income, household size and actual costs of heating.

Please contact these organizations directly to see if you qualify:

Cold Weather Rule

Minnesota’s Cold Weather Rule (Statute 216B.097) states that a cooperative electric association must not disconnect and must reconnect the utility service of a residential customer during the period of October 1 and April 30, if the disconnection affects the primary heat source for the residential unit and all of the following conditions are met:

1. The household income of the customer is at or below 50 percent of the state median household income. A cooperative electric association utility may i) verify income on forms it provides or ii) obtain verification of income from the local energy assistance provider. A customer is deemed to meet income requirements of this clause if the customer receives any form of public assistance, including energy assistance, that uses an income eligibility threshold set at or below 50 percent of the state median household income.
2. A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.
3. A customer receives referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer’s energy bills.

Members who qualify for protection under the Cold Weather Rule can complete and submit the Connexus Inability to Pay Application for Utility Shutoff Protection or can apply with the appropriate energy assistance agency. For more information, including an online application, the MN Department of Commerce website can be found here.

For more information about our Cold Weather Rule guidelines, call member services at 763.323.2650 or view our Cold Weather Rule Frequently Asked Questions.